Last updated: October 15, 2026
Every item on TaggaDeal is sold by an independent seller, but every seller follows the same return rules. You are covered by the TaggaDeal Guarantee no matter which shop you buy from.
The short version
- 30 days to return most items, from the day your order is delivered.
- Seller’s mistake (damaged, broken, wrong item, or not as described): the seller pays return shipping and you get a full refund, including your original shipping cost.
- You changed your mind: you pay return shipping, and you get a refund for the item price once the seller receives it back.
- Free returns: some sellers offer free returns. If the product page says “Free Returns,” the seller pays return shipping for any reason.
- Never arrived? You get your money back.
How to start a return
- Sign in and go to My Account > Orders.
- Open the order and contact the seller with the reason for your return. Photos help if the item is damaged or not as described.
- The seller must respond within 3 business days with return instructions. For seller mistakes, the seller provides a prepaid return label.
- Ship the item back with tracking. If the product page said “Free Returns,” the seller provides the label.
- The seller must issue your refund within 2 business days of receiving the item.
Condition of returned items
For change-of-mind returns, items must be unused and in their original condition and packaging, with any tags still attached. Items returned because of a seller mistake do not need to meet this rule.
Items that can’t be returned for a change of mind
- Gift cards and coupons
- Opened health, beauty, and personal care products
- Food and other perishable items
- Custom or personalized items
These items can still be returned if they arrive damaged, defective, or not as described.
Item not received
If your order hasn’t arrived by the estimated delivery date, contact the seller from your order page. You can report a missing item starting on the estimated delivery date and up to 30 days after it. The seller has 3 business days to provide tracking that shows delivery or issue a refund.
The TaggaDeal Guarantee
If a seller doesn’t respond within 3 business days, doesn’t send your refund on time, or you can’t agree on a fix, email us at contact@TaggaDeal.com with your order number. We will review the order and step in. If the seller is at fault, we will make sure you are refunded.
When you’ll see your money
Refunds go back to your original payment method. After the refund is issued, your bank or card company may take 5 to 10 business days to show it.
For sellers
All TaggaDeal sellers must accept returns under this policy. Sellers must respond to return requests within 3 business days, provide a prepaid return label when the return is due to their mistake, and refund within 2 business days of receiving a return. Sellers who repeatedly miss these deadlines may lose selling privileges.
